Information
Welcome to the information page. We strive and work hard to keep our policies and procedures up to date, fair and equitable for our students, clients and business. The policies and guidelines listed here are what we consider to be better than industry standard and have been written here to be user friendly.
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Please use our contact information below for any further questions or concerns.
Usage
Bella Elite products are hand selected, designed and formulated to provide exceptional results. They are for professional use only. Results from the use of our products can vary greatly based on individual training, professional skill levels and expertise. Use by individuals that are not certified to use them is not recommended, and will waive all quality assurances.
Liability
Bella Elite teams have created all of our education materials with safety in mind. We have designed our courses and programs to be as safe as they can be in an online setting. Courses and programs do not include in-person interactions and therefore Bella Elite assumes no liability for any injuries resulting from the use of course materials, supplies, products or kits. By moving forward with any program, online course or any supplies/products purchased, you agree to these terms of use. If you have any questions regarding safety, please contact us before moving forward with purchases or performing any part of the services outlined.
Shipping
Bella Elite Online currently ships to Canadian clients with a flat rate charged at the time of checkout.
Once your package has been shipped and delivery confirmation has been made available, Bella Elite is no longer liable for lost, stolen or misplaced packages. In any case where there are issues with the shipping company, please reach out to them as soon as possible.
Cancellations
Cancellations of orders for supplies and physical products are required to be requested by email within 3 hours of the original order time. This allows us to return the item(s) to our inventory and remove the order from our system. Cancellations after the 3 hour time mark will not be accepted. Cancellations of courses, online programs or any digital items are not accepted.
Exchanges/Returns
Even though we are obsessed with making sure that orders are accurate and speedy, we know that sometimes things can go wrong with an order. If you have received the wrong items in your order and it was our mistake or the product is defective, we are happy to make it right. Please contact us below with the details so that we can fix it. Exchanges, returns and refunds must be pre-authorized by our team, without exception.
For exchanges based on inaccurate orders and/or defective product. We require the original packaging with the products returned to us. Once we have processed the items, we will send out your new package.
Products from the store and courses from our online education offerings are considered final sale and refunds cannot be issued.
Damaged Merchandise
If you have received an item that is damaged, we require a case be opened with the delivery carrier that brought you your purchase. If your delivery is clearly damaged in transit and you are able to refuse it, please do so, as that will usually open a case with the carrier right away. If not we ask that you open a case with the carrier as soon as possible to avoid issues with processing. Once the case is open please contact us and we can help direct you as to any next steps available.
Contact Us
We want your experience with us to be the best. If you have questions or concerns please let us know and we will get back to you as soon as we can.
Phone
Our reception team may need additional time to help with Online site requests. Please be patient with us.
Location
We are located inside Bella Elite Beauty & Barber Academy.